Antiques To Buy · Help & support
A little help.
A great next find.
From your first discovery to running your store, find the answers you need or get in touch with our team.
Contact supportSelling on Antiques To Buy
Who can sell on Antiques To Buy?
To sell on Antiques To Buy, you must be at least 18 years old and have items that fit within our antique, vintage, collectable or art categories.
How much does a seller subscription cost?
A seller subscription costs £15 per month or £150 per year.
This allows you to list your items on Antiques To Buy without paying commission to us when your item sells.
Do you charge commission on sales?
No. Antiques To Buy does not charge commission on sales.
Sellers only pay for their subscription. Any sale, payment arrangement or delivery agreement is handled directly between the seller and the buyer.
Can I list unlimited antiques?
Yes. Seller subscriptions allow you to list unlimited suitable items on Antiques To Buy. Your listings should be antiques, vintage items, collectables, art or similar items that fit the website.
Can I create my own dealer profile?
Yes. Sellers can have their own dealer or seller profile on Antiques To Buy, helping buyers see who they are contacting and what items they have available.
Can international sellers join Antiques To Buy?
Yes, international sellers can join Antiques To Buy, but they must be able to arrange shipping to the UK.
Sellers are responsible for clearly explaining delivery options, shipping costs, timescales and any import duties or charges that may apply before agreeing a sale with a buyer.
What type of items can I list?
Items listed on Antiques To Buy should generally be antique, vintage, collectable, decorative, artistic or of historic interest.
- Antiques
- Vintage furniture
- Art and paintings
- Collectables
- Ceramics and glass
- Jewellery and silver
- Decorative items
- Architectural salvage
- Retro and vintage pieces
Can I list modern items?
Antiques To Buy is designed for antiques, vintage items, collectables and art. Modern mass-produced items that do not fit these categories may not be suitable for the website.
How do buyers contact me?
Buyers can send an enquiry through your store or item page, or use Buy This Item to submit a buy request. You can view these in Messages and Buy Requests in your seller dashboard while your seller membership is active, or you have an approved alternative payment arrangement.
Your public telephone number is shown only while seller access is active. Your store email is shown only while seller access is active and you have selected Display this email on store in Store Settings. Your website and social links can remain visible when membership is inactive.
How do I get paid for an item I sell?
Payments are arranged directly between you and the buyer. Antiques To Buy does not handle payments, hold money, take deposits or process transactions between buyers and sellers.
Can I add more than one image to a listing?
Yes. You can add a main image for your listing and additional gallery images to show more details of the item.
We recommend adding clear, well-lit photos from different angles, including close-up images of any marks, labels, signatures, condition details or interesting features.
What if there is no suitable category for my item?
If you cannot find a suitable category, please contact us and we can review your request. If the category is suitable for Antiques To Buy, we may be able to add it.
Can Antiques To Buy help value my item?
Antiques To Buy is a listing platform and does not provide formal valuations. Sellers are responsible for researching and setting their own prices.
If you need a professional valuation, we recommend contacting a qualified valuer, auctioneer or specialist dealer.
How will my listings be promoted?
Each listing has its own page on Antiques To Buy, helping buyers find your item online. Listings may also be shared through our website, social media, newsletters and other online marketing.
We do our best to improve visibility, but we cannot guarantee specific search positions, views or enquiries.
Membership & enquiries
What happens to enquiries if my membership is inactive?
Your existing listings can remain visible and buyers can still submit enquiries or buy requests. Access to Messages and Buy Requests is locked until your seller membership is active again, unless we have approved an alternative payment arrangement.
We send a notification saying that an enquiry or request has arrived and that membership is needed to view it. That notification does not include the buyer’s contact details, message or attachments. Restore your membership, then return to your dashboard to retrieve the saved enquiry or request.
Does cancelling renewal stop access immediately?
Turning off renewal normally keeps access until the end of the period already paid for. Once that paid period ends, or your membership is on hold or inactive, enquiry access is restricted. You can manage your subscription and payment details in My Account.
Which email address receives customer enquiries?
Enter your preferred address in Store Settings → Store Email Address. We use it for store and item contact-form notifications. If that box is empty, we use your account email privately for those notifications.
The account email fallback is never displayed publicly. Select the store-email display option only if you want the entered store email to be visible while seller access is active. Inactive members receive the subscription-required notice instead of the buyer’s details.
Where do I find messages and buy requests?
Open Seller dashboard, then select Messages for contact-form enquiries or Buy Requests for requests made through Buy This Item. Replies are currently sent by email, using the buyer’s details shown in the dashboard.
Can I use an alternative membership payment arrangement?
If Antiques To Buy has already approved a direct or alternative payment arrangement for your account, that approval can provide seller access without a website subscription. Contact support if an agreed arrangement is not reflected in your access.
Buying Through Antiques To Buy
Do I need a buyer account?
No. Sign in and My Account are for sellers. You can browse antiques, send a seller an enquiry and submit a buy request without a seller membership.
What emails will I receive for a buy request?
We send a request acknowledgement to the email you enter at checkout. If the seller marks the request completed or cancelled, we send an update. These emails describe the request status; they do not confirm that Antiques To Buy has taken payment for the item.
Is there a cost to buy through Antiques To Buy?
No. Buyers do not pay Antiques To Buy to browse listings or contact sellers.
Does Antiques To Buy sell the items directly?
No. Antiques To Buy is a platform where sellers can advertise their items. The items are sold directly by the seller, dealer or business shown on the listing.
Do buyers contact dealers directly?
Yes. Use the seller’s enquiry form or the contact details available on their store or item page. Messages go to that seller. If their membership is inactive, your enquiry is saved, but the seller must restore access before reading your details and replying.
How do I buy an item?
Select Buy This Item and complete the request checkout, or contact the seller using the enquiry form. The request checkout does not take payment for the antique.
The seller must contact you directly to confirm availability and agree payment, collection or delivery. A request confirmation is an acknowledgement of your interest; it is not confirmation of payment or a completed sale.
Does Antiques To Buy handle payments?
Antiques To Buy takes payment for seller memberships, but does not take or hold payment for antiques advertised by independent sellers.
Agree the item price, payment method and any delivery costs directly with the seller before paying.
Is Antiques To Buy responsible for delivery?
No. Delivery, collection, courier arrangements and shipping costs are agreed directly between the buyer and the seller.
Buyers should confirm delivery details, timescales and costs with the seller before making payment or agreeing to buy.
What should I check before buying?
Before buying, we recommend asking the seller for any information you need to feel confident about the item.
- Condition and any damage
- Measurements and weight
- Age, maker, marks or provenance if known
- Clear extra photos if needed
- Collection or delivery options
- Accepted payment methods
- Return arrangements, if any
What happens if my item is not delivered?
If an item has not arrived, you must contact the seller directly. Antiques To Buy does not handle delivery, shipping or courier arrangements and cannot get involved in missing item disputes.
Can I return an item?
Returns must be discussed directly with the seller. Antiques To Buy does not manage returns or refunds for items sold through the platform.
Before buying, ask the seller about their return policy, especially if the item is being delivered rather than viewed in person.
Are items checked by Antiques To Buy?
Antiques To Buy does not physically inspect, authenticate or verify every item listed on the website. Buyers should make their own checks and ask the seller for further details where needed.
General Questions
What do Available, Pending sale and Sold mean?
Available means the seller is advertising the item as available. Pending sale means a sale is being discussed or arranged. Sold means it is no longer available. Sellers can update these in Items or Edit item; marking a request completed does not itself prove that payment or delivery has taken place.
What is Antiques To Buy?
Antiques To Buy is an online platform for advertising antiques, vintage items, collectables, art and decorative pieces.
Sellers can list items for sale, while buyers can browse listings and contact sellers directly.
Does Antiques To Buy get involved in disputes?
No. Antiques To Buy does not get involved in disputes between buyers and sellers, including payment issues, delivery problems, item condition, returns or refunds.
Buyers and sellers are responsible for making their own arrangements and resolving any issues directly.
Can I report a listing?
Yes. If you believe a listing is unsuitable, misleading or does not belong on the website, please contact us so we can review it.
Can I advertise my antique business on Antiques To Buy?
Yes. Antiques To Buy is suitable for antique dealers, vintage sellers, collectors, independent traders and businesses looking to advertise suitable items online.
How do I contact Antiques To Buy?
You can contact Antiques To Buy through the contact options provided on the website. If your enquiry is about a specific item, please contact the seller shown on that listing directly.
Contact Antiques To Buy
Still need a hand?
Tell us what you need help with. For an account question, include your store name and the page or item involved.
- Membership and account access
- Listing items and store settings
- Website help or reporting a listing
A screenshot can help, but attachments are optional. We will email an acknowledgement when your enquiry is accepted.
Please leave out passwords and card details. Questions about an antique, payment to a dealer or delivery should go directly to that seller.
